SlideShare a Scribd company logo
1 of 81
Download to read offline
Digital Disruption in the
Workplace
26 July 2016
Cushman & Wakefield | Digital Disruption
Digital Disruption and the Workplace
Cushman & Wakefield | Digital Disruption
Live broadcast
Follow @CushWake to see a broadcast
of today’s event.
Live from 8.30am, available to watch for
24 hours from 10am today.
Use #digitalworkplace to join in the
conversation on Twitter.
We will email you an event summary
portal which will include all the content
from today.
Cushman & Wakefield | Digital Disruption
05 Q&A
04 eBay and Paypal Case Study
Derrick Bock
03 Digital Workplace
Saptarshi Routh
02
Characteristics of Digital Business in London
Juliette Morgan and Rory Young
01 Drivers for Digital Disruption and the impact
of the Digital Workplace Neil McLocklin
Digital Disruption & The Workplace
Cushman & Wakefield | Digital Disruption
Digital Disruption
Is changing the rules for competition
Which sector is
forecast to be
MOST
IMPACTED
by Digital
transformation?
BANKING
TECH
LIFE
SCIENCE
MANUFACTURING
Neil McLocklin
Strategic Consulting, EMEA,
Global Occupier Service,
Cushman & Wakefield
Drivers for Digital
Disruption and the impact
of the Digital Workplace
Cushman & Wakefield | Digital Disruption
Let’s start at the beginning
Survival of the fittest – driven corporate culture
Cushman & Wakefield | Digital Disruption
Not the strongest – but most adaptable to change
“It is not the strongest of
species that survives, not the
most intelligent that
survives. It is the one that is
most adaptable to change.”
Charles Darwin
Cushman & Wakefield | Digital Disruption
“It is the long history of humankind (and animal kind, too) those who
learned to collaborate and improvise most effectively have prevailed.”
Cushman & Wakefield | Digital Disruption
A key foundation to Digital is ‘openness’ and sharing
Cushman & Wakefield | Digital Disruption
Radical openness
The four core principles of radically open organisations
These principles have the potential to
transform the way work is performed
within the organisation and the design
and use of the workplace.
THEY ARE THE FOUNDATION OF A
DIGITAL BUSINESS
TRANSPARENCY
COLLABORATION
INTER-
CONNECTED
SHARING
Cushman & Wakefield | Digital Disruption
Client co-creation and collaboration
Providing co-working spaces
KPMG 20 Grosvenor Street, 40,000 sq ft
RBS Edinburgh, for
growth businesses SAP Palo Alto, HanaHaus
BNP Paribas Brussels, supporting startupsNAB Melbourne, Customer Innovation Centre
Cushman & Wakefield | Digital Disruption
Blurring the boundaries inside the workplace & beyond
Radically open and collaborative
Traditional Workplace Digital Workplace
Global
Home
Co-working
Office
Cushman & Wakefield | Digital Disruption
Your workplace experience
Cushman & Wakefield | Digital Disruption
Experience drives everything
EXPERIENCE PRODUCTIVITY EFFICIENCY
Proactive/Predictive AnalysisHeat Map GranularityLive floorplate status
Cushman & Wakefield | Digital Disruption
…a just in time data driven efficient service
…delivers the brand promise at every touch point
…changes with the seasons and the business rhythm
…provides seamless security but opens up opportunity
…and talks back to connect you ‘…and did you know William is in today?’
…you can talk to – ‘which desk is quiet and cool today?’
Workplace that needs to respond
A
WORKPLACE
THAT ...
…curates such a great experience you want to invest in the commute
Cushman & Wakefield | Digital Disruption
Closed Open
Structured Dynamic
Formal Informal
Inflexible Flexible
Hierarchical Inter-connected
Self-centred Wider social goals
Changing nature of work
Traditional to the new
NEW
TRADITIONAL
MORE NATURAL and MORE HUMAN – DARWIN WOULD HAVE LOVED IT
JULIETTE MORGAN
Partner, Global Tech Group, London,
Cushman & Wakefield
RORY YOUNG
London Occupier Representation,
Global Tech Group,
Cushman & Wakefield
Characteristics of Digital
Business in London
Cushman & Wakefield | Digital Disruption
Tech City London
Cushman & Wakefield | Digital Disruption
Digital Disruption
Cushman & Wakefield | Digital Disruption
Disruption: What is all this noise about?
DISRUPTION in when a
SMALLER company with FEWER
RESOURCES enters the market
place and is able to successfully
CHALLENGE an established
incumbent business.
DISRUPTIVE INNOVATION has
the ability to make seemingly
INVINCIBLE companies fail.
By definition, there are two
points of entry in the market
for a technology to be truly
defined as disruptive:
01
02
Low-end footholds where incumbents only
concentrate on their most profitable and
demanding customers
New-market footholds where disrupters
create a brand new market and value
proposition
Cushman & Wakefield | Digital Disruption
DISRUPTION occurs when companies fail to cater
to their entire customer base and instead focus on
the most profitable and demanding customers.
Companies will continue to better their products to
appeal to their most demanding customers through
a series of SUSTAINING INNOVATIONS. This
occurs simply because it is COUNTER INTUITIVE
for a business to invest in a product which is simpler
than their current value proposition and delivers
lower margins.
Disruption: How does it happen?
It is common in these scenarios that companies
eventually OVER ENGINEER their products which
in turn leads to TECHNOLOGY OVERSHOOTING.
It is at this point that the DISRUPTIVE
INNOVATION which initially underperformed the
competing product begins to DEFUSE into the
market and gain market share.
More often than not, by the time the businesses at
the top end of the market can make a BUSINESS
CASE to invest in the disruptive technology, it is
already too LATE.
Cushman & Wakefield | Digital Disruption
DATA IS THE NEW OIL
It’s only useful once it has been refined
Cushman & Wakefield | Digital Disruption
Businesses now use digital technology to
INFORM all DECISIONS
The biggest isn’t necessarily the best
anymore – It is all about who is the most
INFORMED
Technology has significantly LOWERED
BARRIERS to ENTRY in every market,
thereby paving the way for DIGITAL
DISRUPTION
As a result traditional value chains have
been permanently altered and the lines
with which a ‘traditional’ company should
sit within have been BLURRED
BEYOND RECOGNITION
A digital world
We now live in a world where every company is in its
own right a technology company
Uber
Facebook
Alibaba
Airbnb
The world’s largest
taxi company, owns
no vehicles
The most valuable
retailer, has no
inventory.
The world’s largest
accommodation
provider, owns no
real estate
The world’s most
popular media
owner, creates no
content
SOMETHING INTERESTING IS HAPPENING
Cushman & Wakefield | Digital Disruption
KPMG’s Tech trends buzz score
Trends and their scores
CLOUD
COMPUTING
15%
INTERNET
OF THINGS
13%
DIGITAL
PAYMENTS
12%
BIG DATA &
ANALYTIC
9%
ROBOTICS
7%
AUTONOMOUS
VEHICLES
6%
VIRTUAL
REALITY
5%
CYBER
SECURITY
5%
WEARABLES
4%
AUGUMENTED
REALITY
3%
3D PRINTING
3%
MOBILE
PAYMENTS
2%
HOME
HEALTH
MONITORING
2%
SPEECH
ANALYTICS
1%
LOCATION
BASED
1%
Cushman & Wakefield | Digital Disruption
Augmented reality and virtual reality
VIRTUAL REALITY
Immerses the user in
manufactured surroundings
AUGMENTED REALITY
Overlaying contextual
data over the physical
environment around you
Disruptive potential to
recast long-standing
business processes
and tasks:
Now is the time of the
telecommuting workforce. It is
estimated that up to 30% of works
will telecommute in developed
countries by 2019…slowly but
surely scraping away the demand
for conventional offices.
Cushman & Wakefield | Digital Disruption
Blockchain
A distributed ledger that provides
a way for information to be
recorded and shared by a
community.
The information of choice for the
majority of the Blockchain
community takes the form of the
digital currency Bitcoin.
Cushman & Wakefield | Digital Disruption
Trends
Member lounges
Open plan
Co-working
Surprise me-pop up retail
Coffee culture
Focus on design
Independent retail
Serious informality
Focus on community
Stimulus vs. Quiet space
Cushman & Wakefield | Digital Disruption
Trends
Infantilisation of space
Copycat architecture
Property with venture capital
investment
Lease tension & investment
returns
Speculation
Cushman & Wakefield | Digital Disruption
Trends: future
Wellness
Digital interface/app
Networking
Pre-fibred buildings
Social curation – ecosystem
in a box
Cushman & Wakefield | Digital Disruption
Does your company see new technology start-ups as…?
• Disruptors in your market place
• Enablers to your own transformation
• Both of the above
• Neither / do not know
SAPTARSHI ROUTH
Senior Director & Digital Business
Practice Leader for Manufacturing
& Retail EMEA
Digital Workplace:
Gartner View
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may
contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Building a Digital
Workplace Strategy
Saptarshi Routh, Sr. Director – Digital
Business Practice Leader
33 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
“We cannot solve
our problems with
the same thinking
we used when we
created them"
34 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
The Journey Onward — to Digital Business
Traditional
Business
Goes
Online
EDI
BI
Portals
E-business
CRM
Web
Web
Static Web
Presence
Pre Web
Traditional
Business
ERP
CRM
Analog
Focus
Entities
Technologies
People People Business People Business
Mobile
Big data
Social
D-marketing
Going to
the
Customers
People Business
Post Nexus
Blurring
Physical &
Digital
Sensors
3D printing
Smart
Machines
D-business
35 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
36 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
37 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Business is changing “business” , and how
business is conducted
Digital Business changes how an
organization integrates with suppliers,
customers, partners, and the public.
Building upon the business moment, the
organization will become bi-modal in the
relationships and technology.
Digital Business is changing the very nature of work,
forcing new engagement models for employees, and
reimagining the workplace.
38 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Major workplace changes are happening, driving the pivot
to a digital workplace
From 2002 to 2015,
the importance of
team-oriented output
grew from 20% to 50%
60% of jobs
are nonroutine,
up from 40% in 1975
Millennials are 75% of
workforce in 2025
Telecommuting has risen
79% between 2005
and 2014
Structured processes are
no longer the primary
way work is organised
Younger workers are
mobile, visual and social
Employee value shifts
from individuals to teams
Work teams are
increasingly virtualised
and span organisations
39 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Introducing Carlos, One of Our Digital Workplace Personas
Works at: MissionX Corp.
Job: Partner Relationship Manager
Age: 29
Family: Two Kids at Home
Education: B.A., Political Science
40 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Carlos Is Digitally Literate …
Embraces device diversity
Hungers for new apps
Excels at information discovery
Self-support is the norm
Naturally social online
Technology evangelist
41 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Carlos Brings His Own Apps to Work …
Book flight Book lodging
Create, share
itinerary
Navigate
traffic
Flight alerts
Speak the
language
Share the
experience
Communicate
with family
42 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
What Does the Business Want From Carlos?
Productive collaboration across far-flung groups
Focus on innovation
Data-driven decisions
Transparency in work processes
Customer centricity
Digital dexterity
43 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
What Does Carlos Want From the Business?
Easy access to relevant content and data
Tablets, Macs and smartphones
Apps, not applications
Rich suite of collaboration tools
Engaged IT support
Digitally literate leadership
44 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
What Traditional IT (Thinks It) Knows About Carlos
 Standard build.
20% mobile use, email only.
20% content creation.
50% of time spent in CRM/PRM
applications.
Photo on File
45 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Workplace Transforms the IT Charter
Innovative role for IT organization Innovative role for IT organization
Work StylesDigital Dexterity
High-Impact
Performance
Business
Outcomes
Secure
and Stable
Business
Systems
Digital Workplace
Program
Employee Focus Enterprise Focus
Expands
46 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Nearly 3 out of 4 organizations are either creating or have already implemented a digital workplace program
Gartner findings from Digital Workplace Adoption Survey shows 72% of organizations are in
progress of adopting a Digital Workplace program
Manufacturing
19%
Services
15%
Government
8%
Banking
11%
Insurance
7%
Healthcare
6%
Utilities
5%
Sample composition
45%
27%26%
1%
0%
10%
20%
30%
40%
50%
We have a
program in
place
We are
currently
creating a
program
No program
in place, but
interest is
growing
No program
in place and
no interest in
creating one
Digital Workplace Adoption
N= 490
Does your organization have a digital workplace program, planned or underway, designed to increase collaboration and knowledge sharing among employees?
47 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
How Are Organizations Responding to the Need for Digital
Workplace Initiatives?
Reactive Exploratory Emerging Integrative Optimizing
Doing
Nothing
Doing
Something
Unknowingly
Specific DW
Projects, but
Disconnected
DW Run as
a Portfolio
of Services
Enterprisewide
Strategy
Treated as
Pervasive
48 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Project Approach
,
Reactive Exploratory Emerging Integrative Optimizing
Doing
Nothing
Doing
Something
Unknowingly
Specific DW
Projects, but
Disconnected
DW Run as
a Portfolio
of Services
Enterprisewide
Strategy
Treated as
Pervasive
The project approach targets
technology initiatives that create
employee agility through a more
consumerized approach.
49 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Project Approach
Project-Based Approach
Redesigning the corporate intranet
Migrating to a cloud office platform such as
Office 365 or Google Apps for Work
Deploying mobile enterprise file
synchronization and sharing
Facilitation of video-based information
delivery and creation
Using all the tricks from the best
consumer-facing websites
Access to many new innovative
workgroup tools, often originally
found on the consumer side
Meets growing preference for
consumer video — first preference
Meeting demand for easy sharing
and mobile access
50 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Portfolio Approach
Reactive Exploratory Emerging Integrative Optimizing
Doing
Nothing
Doing
Something
Unknowingly
Specific DW
Projects, but
Disconnected
DW Run as
a Portfolio
of Services
Enterprisewide
Strategy
Treated as
Pervasive
The portfolio approach creates a persistent and reusable
suite of digital workplace skills, tools and services that can
be applied to many different business situations.
51 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Portfolio Approach
Portfolio-Based Approach
Developing a rich capability in mobile app
development and delivery
Exploiting user experience design, personas
and journey maps for application development
Encouraging and facilitating citizen
development and citizen integration
A more employee-friendly IT service
operation, offering community support
and genius bars
Meets consumer preference
for mobile first
Borrowing consumer-facing
application development tricks
Support the way employees want it,
not how the IT group wants it
Tapping into growing employee
technology competencies
52 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Pervasive Approach
Reactive Exploratory Emerging Integrative Optimizing
Doing
Nothing
Doing
Something
Unknowingly
Specific DW
Projects, but
Disconnected
DW Run as
a Portfolio
of Services
Enterprisewide
Strategy
Treated as
Pervasive
The pervasive approach represents a wholesale
commitment to the digital workplace. It focuses on
alignment with HR and on culture change.
53 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Pervasive Approach
Pervasive-Based Approach
A productive approach to
exploiting shadow IT activities
Greater use of
embedded IT personnel
A close IT/HR partnership to focus on
engagement programs, changing demographics,
skills, globalization and organizational structure
Work with facilities/space
management on physical office space
Embracing, rather than fighting,
a growing trend
Promoting greater alignment of
business and technology
The physical workplace advances
many digital workplace goals
The common goal is boosting
workforce agility to drive growth
54 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
The Three Stages and Three Execution Methods of a
Digital Workplace
The pervasive approach represents a
wholesale commitment to the digital
workplace. It focuses on alignment
with HR and on culture change.
The project approach targets technology
initiatives that create employee
agility through a more
consumerized approach.
Pervasive
Project
The portfolio approach creates
a persistent and reusable suite of digital
workplace skills, tools and services
applied to many different business situations.
Portfolio
Bottom-Up
Top-Down
By
Multidisciplinary
Team
By IT Role
By IT Project
55 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Vision & Goals to Requirements to Roadmap & Plans
Initial project tasks identify the necessary functions and
requirements of the new workplace and the way people
work.
The way people work is segregated into personas to plan
and select the types of End User Platforms (and policies)
best suited for the user and enterprise.
End User Platform choices are categorized
and offered to users based upon their
Personas
Other “enabling technologies” are architected to
ensure a seamless environment allowing the end
user to work (officially) “anywhere, anytime, and with
any (approved) device.”
Roadmaps and Implementation plans to
close gaps in capabilities needed in the
transformation to a Digital Workplace
56 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
 Begin with YOUR company's end in mind.
 Find and embrace a major compelling event as a catalyst for your
digital workplace.
 Document and validate stakeholder expectations for strategy and roadmaps:
– Warning: If only IT is building the roadmap, you've only just begun.
 Challenge yourself. A great roadmap is:
– Visionary.
– Actionable.
– Defines evaluation points and measurements.
– Gives direction, but leaves room for changes.
Recommendations
57 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Research
Industry’s largest database
113,760 documents across 1,253
technology and business topics
Advisory Services
Unique client perspective
1,000 analysts conduct 215,000 one-to-one
client interactions annually
Consulting
Results on initiatives
3,200 custom engagements a year fueled
by 5,000 benchmarks
Events
Networking with peers
50,000 professionals a year attend 60+
worldwide events
Gartner brings unique scale and global IT perspective to your
business problems
Clients in 10,000 distinct enterprises across 90 countries
eBay and Paypal
Case Study
DERRICK BOCK
Head of Workplace Strategy,
Germany, Cushman & Wakefield
Cushman & Wakefield | Digital Disruption
Connected commerce
CONNECTED COMMERCE
Creating more opportunity together eBay Inc. is a global
commerce platform and
payments leader
PayPal offers flexible and
innovative payment solutions for
consumers and merchants of
all sizes
eBay delivers one of the world's
largest online marketplaces to
customers via any connected
device, connecting people with
the things they need and love
eBay Enterprise helps
companies of all sizes drive
commerce growth – delivering
exceptional, engaging shopping
experiences online and offline
Cushman & Wakefield | Digital Disruption
EBAY HELPS YOU EASILY
DISCOVER, CONNECT WITH,
and ENJOY
THE THINGS THAT
MATTER TO YOU
Cushman & Wakefield | Digital Disruption
Our brand positioning and pillars
BRAND POSITIONING
eBay helps you discover, connect with, and enjoy the things that matter to you
eBay creates tailored shopping
experiences designed for your
needs, with relevant and
curated selection that feels
personalized.
eBay gives you amazing tools
that help you find the things
that fit your life, and the
expertise to get the most out of
what you own and sell.
Personalisation
eBay knows you
eBay seamlessly connects you
to a world of great finds, great
deals and a growing number of
great brands
from around the corner and
around the world…
…and to information and
inspiration from the sellers,
users, and friends who share
your passions and beliefs.
Connection
eBay makes meaningful connections
Because eBay is with you
where ever you go we make
your moments of inspiration
instantly shop-able.
eBay helps you explore and
discover new things every day.
The things you find and share
on eBay help you express your
unique style and identity.
Engagement
eBay fuels your interests
POWER PILLARS
Cushman & Wakefield | Digital Disruption
Brand personalities
CONNECTED TO EACH OTHER
HUMAN
TRUSTED
INNOVATE
SMART
DRIVEN
APPROACHABLE
INSPIRING
IMAGINATIVE
SMART
DYNAMIC
Digital Disruption in the Workplace
Cushman & Wakefield | Digital Disruption
Connecting
ETHOS
Why?
• Shared purpose: Why we are here!
• Commitments: Compete, Execute, Innovate, Enable, Create
• Behaviours: Simplify, Debate Decide + Deliver, Empathy, Honesty,
Do the right thing, Sharing, Trust
CUSTOMER
Who?
• Knowledge workers
• Technologists
• Customer support agents
• Flexible Workforce: 2Connect
ZONES
What?
Base, Creativity, Recovery, Focus, Social Networking, Formal
Presentation, Wellbeing
SOCIAL SCALE
Where?
• The Grid: The module
• Working Networks: myHome, myNeighborhood, myCommunity,
myWorld
Digital Disruption in the Workplace
Cushman & Wakefield | Digital Disruption
eBay KNOWS YOU
Why do we come to the office, what do we do
and need when we are there?
Activity based working
FOCUS
[Ranging from small booths where people
can absorb themselves in focused work, to
a stimulating space where they can
research and learn.]
BASE
[A place to call home, not necessarily a
desk but could be as simple as a locker.]
SOCIAL NETWORKING
[Where people can gather to hold informal
meetings and exchange ideas in a relaxed
state. ]
FORMAL PRESENTATION
[The familiar space for hosting formally
chaired meetings.]
CREATIVITY
[Where people can contextualize problems
and expand their thinking.]
WELL BEING
[We have an energy curve that runs
throughout the day – different spaces
encourage us to maximize our natural
energy cycle.]
RECOVERY: BUILDING THE WAVE
[ A quiet, low-light area where people can
close their eyes in comfort for 5-15 minutes
without anxiety.]
Digital Disruption in the Workplace
Cushman & Wakefield | Digital Disruption
DEFINING THE NETWORKS
WPe has established that eBay’s working society can be defined by four working networks
open to all employees. These networks have different proportions or scales.
Social scale/where?
myCOMMUNITY
[The shared resources in a building which
all departments use. This working network
is on a company scale.]
myHOME
[A personal space, a desk, a seat, ... Any
place for a person to work anywhere in
their department. This working network is
on a team scale.]
myNEIGHBOURHOOD
[A shared space between adjoining
departments where resources are pooled.
This working network is on an inter-
departmental scale.]
myWORLD
[The shared resources throughout Europe
and the world. This working network is on
an inter-company scale.]
Digital Disruption in the Workplace
Cushman & Wakefield | Digital Disruption
Design thinking process
EVOLUTION:
The process of change, over time, by natural selection.
UNDERSTAND OBSERVE
POINT OF
VIEW
IDEATE PROTOTYPE TEST
Cushman & Wakefield | Digital Disruption
Workplace evolution
WORKSPACE AS A REFLECTION
OF THE BRAND
Cushman & Wakefield | Digital Disruption
Unique
vision
Surprise and
delight
Imagining new possibilities
IMAGINATIVEhaving or showing creativity or inventiveness
Brand personalities
Cushman & Wakefield | Digital Disruption
Making your
life better
Promoting
self-expression
Sparking discovery
INSPIRINGcreate (a feeling, especially a positive one) in a person:
Cushman & Wakefield | Digital Disruption
APPROACHABLEable to be reached from a particular direction or by a particular means:
Empathetic
and helpful
Friendly tailored
service
Embracing diversity
Cushman & Wakefield | Digital Disruption
Perceptive and thoughtful
Intuitive
experiences
Elegant
solutions
SMARTattractively neat and stylish, bright and fresh in appearance, fashionable
and upmarket:
Cushman & Wakefield | Digital Disruption
Refreshing
ourselves
every
minute
Staying current
A vibrant and growing
community
DYNAMICcharacterized by constant change, activity, or progress, positive in
attitude and full of energy and new ideas:
Cushman & Wakefield | Digital Disruption
?
Q&A
Cushman & Wakefield | Digital Disruption
Thanks for coming!

More Related Content

What's hot

The essential elements of a digital transformation strategy
The essential elements of a digital transformation strategyThe essential elements of a digital transformation strategy
The essential elements of a digital transformation strategyMarcel Santilli
 
Digital transformation Unique
Digital transformation UniqueDigital transformation Unique
Digital transformation UniqueScopernia
 
Digital transformation
Digital transformationDigital transformation
Digital transformationScopernia
 
Digital transformation masterclass june 2016
Digital transformation masterclass june 2016Digital transformation masterclass june 2016
Digital transformation masterclass june 2016Scopernia
 
Digital Transformation - Succeeding in today's rapidly changing environment
Digital Transformation - Succeeding in today's rapidly changing environmentDigital Transformation - Succeeding in today's rapidly changing environment
Digital Transformation - Succeeding in today's rapidly changing environmenteMarketing Solutions
 
Change! Digital Transformation
Change! Digital Transformation Change! Digital Transformation
Change! Digital Transformation Vincent lee
 
Digital Transformation Templates.ppt
Digital Transformation Templates.pptDigital Transformation Templates.ppt
Digital Transformation Templates.pptOlusegun Mosugu
 
Digital Innovation Strategy PowerPoint Presentation Slides
Digital Innovation Strategy PowerPoint Presentation Slides Digital Innovation Strategy PowerPoint Presentation Slides
Digital Innovation Strategy PowerPoint Presentation Slides SlideTeam
 
Digital Transformation - an introduction
Digital Transformation - an introductionDigital Transformation - an introduction
Digital Transformation - an introductionsimonbarna
 
Digital Transformation
Digital Transformation Digital Transformation
Digital Transformation Heru WIjayanto
 
What's Digital Transformation?
What's Digital Transformation?What's Digital Transformation?
What's Digital Transformation?Hải Phạm
 
A Step-by-Step Guide To Digital Transformation
A Step-by-Step Guide To Digital TransformationA Step-by-Step Guide To Digital Transformation
A Step-by-Step Guide To Digital TransformationNiall McKeown
 
Digital Business Practices
Digital Business PracticesDigital Business Practices
Digital Business PracticesIvano Digital
 
Digital Transformation Toolkit - Overview and Approach
Digital Transformation Toolkit - Overview and ApproachDigital Transformation Toolkit - Overview and Approach
Digital Transformation Toolkit - Overview and ApproachPeterFranz6
 
What is Digital Transformation?
What is Digital Transformation?What is Digital Transformation?
What is Digital Transformation?David Broderick
 
Digital transformation strategy
Digital transformation strategyDigital transformation strategy
Digital transformation strategytenali.digital
 

What's hot (20)

The essential elements of a digital transformation strategy
The essential elements of a digital transformation strategyThe essential elements of a digital transformation strategy
The essential elements of a digital transformation strategy
 
Digital transformation Unique
Digital transformation UniqueDigital transformation Unique
Digital transformation Unique
 
Digital transformation
Digital transformationDigital transformation
Digital transformation
 
Digital disruption
Digital disruptionDigital disruption
Digital disruption
 
Digital transformation masterclass june 2016
Digital transformation masterclass june 2016Digital transformation masterclass june 2016
Digital transformation masterclass june 2016
 
Digital Transformation
Digital TransformationDigital Transformation
Digital Transformation
 
Digital Transformation - Succeeding in today's rapidly changing environment
Digital Transformation - Succeeding in today's rapidly changing environmentDigital Transformation - Succeeding in today's rapidly changing environment
Digital Transformation - Succeeding in today's rapidly changing environment
 
Change! Digital Transformation
Change! Digital Transformation Change! Digital Transformation
Change! Digital Transformation
 
Digital Transformation Templates.ppt
Digital Transformation Templates.pptDigital Transformation Templates.ppt
Digital Transformation Templates.ppt
 
Digital Innovation Strategy PowerPoint Presentation Slides
Digital Innovation Strategy PowerPoint Presentation Slides Digital Innovation Strategy PowerPoint Presentation Slides
Digital Innovation Strategy PowerPoint Presentation Slides
 
Digital Transformation - an introduction
Digital Transformation - an introductionDigital Transformation - an introduction
Digital Transformation - an introduction
 
Digital Transformation
Digital Transformation Digital Transformation
Digital Transformation
 
What's Digital Transformation?
What's Digital Transformation?What's Digital Transformation?
What's Digital Transformation?
 
A Step-by-Step Guide To Digital Transformation
A Step-by-Step Guide To Digital TransformationA Step-by-Step Guide To Digital Transformation
A Step-by-Step Guide To Digital Transformation
 
Digital Business Practices
Digital Business PracticesDigital Business Practices
Digital Business Practices
 
Digital Transformation Toolkit - Overview and Approach
Digital Transformation Toolkit - Overview and ApproachDigital Transformation Toolkit - Overview and Approach
Digital Transformation Toolkit - Overview and Approach
 
Digital Transformation Frameworks
Digital Transformation FrameworksDigital Transformation Frameworks
Digital Transformation Frameworks
 
What is Digital Transformation?
What is Digital Transformation?What is Digital Transformation?
What is Digital Transformation?
 
Digital transformation strategy
Digital transformation strategyDigital transformation strategy
Digital transformation strategy
 
Digital Transformation: Step-by-step Implementation Guide
Digital Transformation: Step-by-step Implementation GuideDigital Transformation: Step-by-step Implementation Guide
Digital Transformation: Step-by-step Implementation Guide
 

Viewers also liked

What does Digital Disruption look like?
What does Digital Disruption look like?What does Digital Disruption look like?
What does Digital Disruption look like?Mike Shaw
 
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016Presentación Kati Suominen - eCommerce Day Buenos Aires 2016
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016eCommerce Institute
 
What is Media? Understanding Digital Disruption in 2016.
What is Media? Understanding Digital Disruption in 2016.What is Media? Understanding Digital Disruption in 2016.
What is Media? Understanding Digital Disruption in 2016.Damian Radcliffe
 
Millennial Disruption Insights 2015
Millennial Disruption Insights 2015Millennial Disruption Insights 2015
Millennial Disruption Insights 2015micnews
 
14 (REAL) Facts About Millennials
14 (REAL) Facts About Millennials14 (REAL) Facts About Millennials
14 (REAL) Facts About MillennialsRoundPegg
 
How EdGE Networks AI-Fied their Product
How EdGE Networks AI-Fied their ProductHow EdGE Networks AI-Fied their Product
How EdGE Networks AI-Fied their ProductEdGE NetWorks
 
The four changes in IT because of digital technology
The four changes in IT because of digital technologyThe four changes in IT because of digital technology
The four changes in IT because of digital technologyMike Shaw
 
Customer experience 360: Brand experience report
Customer experience 360: Brand experience reportCustomer experience 360: Brand experience report
Customer experience 360: Brand experience reportJack Morton Worldwide
 
Social@Ogilvy on Millennials, the New Age Heroes
Social@Ogilvy on Millennials, the New Age HeroesSocial@Ogilvy on Millennials, the New Age Heroes
Social@Ogilvy on Millennials, the New Age HeroesOgilvy Consulting
 
The Millennial Generation Rules
The Millennial Generation RulesThe Millennial Generation Rules
The Millennial Generation RulesYoung & Rubicam
 
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...Lassi Nummi
 
New-age HR in times of massive digitization
New-age HR in times of massive digitizationNew-age HR in times of massive digitization
New-age HR in times of massive digitizationEdGE NetWorks
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the GenerationUrbanBound
 
Service Design Thinking
Service Design ThinkingService Design Thinking
Service Design ThinkingMarc Stickdorn
 
Mapping the customer experience: innovate using customer experience journey maps
Mapping the customer experience: innovate using customer experience journey mapsMapping the customer experience: innovate using customer experience journey maps
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
 
UX design, service design and design thinking
UX design, service design and design thinkingUX design, service design and design thinking
UX design, service design and design thinkingSylvain Cottong
 
Crash Course Design Thinking - by @arnoutsmeets
Crash Course Design Thinking - by @arnoutsmeetsCrash Course Design Thinking - by @arnoutsmeets
Crash Course Design Thinking - by @arnoutsmeetsBoard of Innovation
 
Design Thinking - Bootcamp
Design Thinking - BootcampDesign Thinking - Bootcamp
Design Thinking - BootcampJan Schmiedgen
 
Design Thinking: Finding Problems Worth Solving In Health
Design Thinking: Finding Problems Worth Solving In HealthDesign Thinking: Finding Problems Worth Solving In Health
Design Thinking: Finding Problems Worth Solving In HealthAdam Connor
 

Viewers also liked (20)

What does Digital Disruption look like?
What does Digital Disruption look like?What does Digital Disruption look like?
What does Digital Disruption look like?
 
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016Presentación Kati Suominen - eCommerce Day Buenos Aires 2016
Presentación Kati Suominen - eCommerce Day Buenos Aires 2016
 
What is Media? Understanding Digital Disruption in 2016.
What is Media? Understanding Digital Disruption in 2016.What is Media? Understanding Digital Disruption in 2016.
What is Media? Understanding Digital Disruption in 2016.
 
Millennial Disruption Insights 2015
Millennial Disruption Insights 2015Millennial Disruption Insights 2015
Millennial Disruption Insights 2015
 
14 (REAL) Facts About Millennials
14 (REAL) Facts About Millennials14 (REAL) Facts About Millennials
14 (REAL) Facts About Millennials
 
How EdGE Networks AI-Fied their Product
How EdGE Networks AI-Fied their ProductHow EdGE Networks AI-Fied their Product
How EdGE Networks AI-Fied their Product
 
The four changes in IT because of digital technology
The four changes in IT because of digital technologyThe four changes in IT because of digital technology
The four changes in IT because of digital technology
 
Customer experience 360: Brand experience report
Customer experience 360: Brand experience reportCustomer experience 360: Brand experience report
Customer experience 360: Brand experience report
 
Social@Ogilvy on Millennials, the New Age Heroes
Social@Ogilvy on Millennials, the New Age HeroesSocial@Ogilvy on Millennials, the New Age Heroes
Social@Ogilvy on Millennials, the New Age Heroes
 
The Millennial Generation Rules
The Millennial Generation RulesThe Millennial Generation Rules
The Millennial Generation Rules
 
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...
DIGITAL TRANSFORMATION & DISRUPTION 2016 - Understanding digital landscape &...
 
New-age HR in times of massive digitization
New-age HR in times of massive digitizationNew-age HR in times of massive digitization
New-age HR in times of massive digitization
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the Generation
 
Design Thinking Method Cards
Design Thinking Method CardsDesign Thinking Method Cards
Design Thinking Method Cards
 
Service Design Thinking
Service Design ThinkingService Design Thinking
Service Design Thinking
 
Mapping the customer experience: innovate using customer experience journey maps
Mapping the customer experience: innovate using customer experience journey mapsMapping the customer experience: innovate using customer experience journey maps
Mapping the customer experience: innovate using customer experience journey maps
 
UX design, service design and design thinking
UX design, service design and design thinkingUX design, service design and design thinking
UX design, service design and design thinking
 
Crash Course Design Thinking - by @arnoutsmeets
Crash Course Design Thinking - by @arnoutsmeetsCrash Course Design Thinking - by @arnoutsmeets
Crash Course Design Thinking - by @arnoutsmeets
 
Design Thinking - Bootcamp
Design Thinking - BootcampDesign Thinking - Bootcamp
Design Thinking - Bootcamp
 
Design Thinking: Finding Problems Worth Solving In Health
Design Thinking: Finding Problems Worth Solving In HealthDesign Thinking: Finding Problems Worth Solving In Health
Design Thinking: Finding Problems Worth Solving In Health
 

Similar to Digital Disruption in the Workplace

ICAA Business Forum - Harnessing the potential of digital
ICAA Business Forum - Harnessing the potential of digitalICAA Business Forum - Harnessing the potential of digital
ICAA Business Forum - Harnessing the potential of digitalPrecedent
 
Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Precedent
 
Daring to be Digital webinar january 2014
Daring to be Digital webinar  january 2014Daring to be Digital webinar  january 2014
Daring to be Digital webinar january 2014Precedent
 
Digital Transformation - Melbourne
Digital Transformation - MelbourneDigital Transformation - Melbourne
Digital Transformation - MelbournePrecedent
 
Daring to be Digital - Perth
Daring to be Digital - PerthDaring to be Digital - Perth
Daring to be Digital - PerthPrecedent
 
Daring to be digital 310713
Daring to be digital 310713Daring to be digital 310713
Daring to be digital 310713Precedent
 
Digital Transformation - Sydney 08/11/13
Digital Transformation - Sydney 08/11/13Digital Transformation - Sydney 08/11/13
Digital Transformation - Sydney 08/11/13Precedent
 
Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Precedent
 
Daring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghDaring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghPrecedent
 
Daring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghDaring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghPrecedent
 
Digital Transformation summit - patricia monthe
Digital Transformation summit - patricia montheDigital Transformation summit - patricia monthe
Digital Transformation summit - patricia montheMEDx eHealthCenter
 
Ahmad Hassan 4-Digital Business Trends 2016
Ahmad Hassan 4-Digital Business Trends 2016Ahmad Hassan 4-Digital Business Trends 2016
Ahmad Hassan 4-Digital Business Trends 2016Ahmad Hassan
 
Daring to be digital - 13 June 2013
Daring to be digital - 13 June 2013 Daring to be digital - 13 June 2013
Daring to be digital - 13 June 2013 Precedent
 
Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent
 
LowRes_The_Next_Million_Oct2015_Final_ Magazine
LowRes_The_Next_Million_Oct2015_Final_ MagazineLowRes_The_Next_Million_Oct2015_Final_ Magazine
LowRes_The_Next_Million_Oct2015_Final_ MagazineRob Green
 
Digital Transformation - Perth 15/11/13
Digital Transformation - Perth 15/11/13Digital Transformation - Perth 15/11/13
Digital Transformation - Perth 15/11/13Precedent
 
Precedent – Daring to be Digital – 29th Jan 2014
Precedent – Daring to be Digital – 29th Jan 2014Precedent – Daring to be Digital – 29th Jan 2014
Precedent – Daring to be Digital – 29th Jan 2014Precedent
 
Daring to be_digital_London_290114
Daring to be_digital_London_290114 Daring to be_digital_London_290114
Daring to be_digital_London_290114 Precedent
 
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...Ketan Kakkad
 
The digital campus
The digital campusThe digital campus
The digital campusPrecedent
 

Similar to Digital Disruption in the Workplace (20)

ICAA Business Forum - Harnessing the potential of digital
ICAA Business Forum - Harnessing the potential of digitalICAA Business Forum - Harnessing the potential of digital
ICAA Business Forum - Harnessing the potential of digital
 
Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13
 
Daring to be Digital webinar january 2014
Daring to be Digital webinar  january 2014Daring to be Digital webinar  january 2014
Daring to be Digital webinar january 2014
 
Digital Transformation - Melbourne
Digital Transformation - MelbourneDigital Transformation - Melbourne
Digital Transformation - Melbourne
 
Daring to be Digital - Perth
Daring to be Digital - PerthDaring to be Digital - Perth
Daring to be Digital - Perth
 
Daring to be digital 310713
Daring to be digital 310713Daring to be digital 310713
Daring to be digital 310713
 
Digital Transformation - Sydney 08/11/13
Digital Transformation - Sydney 08/11/13Digital Transformation - Sydney 08/11/13
Digital Transformation - Sydney 08/11/13
 
Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013
 
Daring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghDaring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburgh
 
Daring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburghDaring to be_digital seminar_5th march edinburgh
Daring to be_digital seminar_5th march edinburgh
 
Digital Transformation summit - patricia monthe
Digital Transformation summit - patricia montheDigital Transformation summit - patricia monthe
Digital Transformation summit - patricia monthe
 
Ahmad Hassan 4-Digital Business Trends 2016
Ahmad Hassan 4-Digital Business Trends 2016Ahmad Hassan 4-Digital Business Trends 2016
Ahmad Hassan 4-Digital Business Trends 2016
 
Daring to be digital - 13 June 2013
Daring to be digital - 13 June 2013 Daring to be digital - 13 June 2013
Daring to be digital - 13 June 2013
 
Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013
 
LowRes_The_Next_Million_Oct2015_Final_ Magazine
LowRes_The_Next_Million_Oct2015_Final_ MagazineLowRes_The_Next_Million_Oct2015_Final_ Magazine
LowRes_The_Next_Million_Oct2015_Final_ Magazine
 
Digital Transformation - Perth 15/11/13
Digital Transformation - Perth 15/11/13Digital Transformation - Perth 15/11/13
Digital Transformation - Perth 15/11/13
 
Precedent – Daring to be Digital – 29th Jan 2014
Precedent – Daring to be Digital – 29th Jan 2014Precedent – Daring to be Digital – 29th Jan 2014
Precedent – Daring to be Digital – 29th Jan 2014
 
Daring to be_digital_London_290114
Daring to be_digital_London_290114 Daring to be_digital_London_290114
Daring to be_digital_London_290114
 
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...
Digital Transformation: A $1 Trillion Opportunity (Note: 2015 deck - somewhat...
 
The digital campus
The digital campusThe digital campus
The digital campus
 

More from Cushman & Wakefield

Winning in growth cities 2018 2019 preview
Winning in growth cities 2018 2019 preview Winning in growth cities 2018 2019 preview
Winning in growth cities 2018 2019 preview Cushman & Wakefield
 
European Economic CRE Outlook September 2018
European Economic CRE Outlook September 2018European Economic CRE Outlook September 2018
European Economic CRE Outlook September 2018Cushman & Wakefield
 
European shopping centres may 2018 slide share
European shopping centres may 2018 slide shareEuropean shopping centres may 2018 slide share
European shopping centres may 2018 slide shareCushman & Wakefield
 
Urban Logistics - the ultimate real estate challenge?
Urban Logistics - the ultimate real estate challenge?Urban Logistics - the ultimate real estate challenge?
Urban Logistics - the ultimate real estate challenge?Cushman & Wakefield
 
Well Workplace - Making Spaces Human Again
Well Workplace - Making Spaces Human AgainWell Workplace - Making Spaces Human Again
Well Workplace - Making Spaces Human AgainCushman & Wakefield
 
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...Cushman & Wakefield
 
Asia Pacific Mid Year 2016 Office Overview and Outlook
Asia Pacific Mid Year 2016 Office Overview and OutlookAsia Pacific Mid Year 2016 Office Overview and Outlook
Asia Pacific Mid Year 2016 Office Overview and OutlookCushman & Wakefield
 
Self Storage Annual Report 2016 in conjunction with SSA UK
Self Storage Annual Report 2016 in conjunction with SSA UKSelf Storage Annual Report 2016 in conjunction with SSA UK
Self Storage Annual Report 2016 in conjunction with SSA UKCushman & Wakefield
 
Cushman & Wakefield's Atlas Outlook 2016
Cushman & Wakefield's Atlas Outlook 2016Cushman & Wakefield's Atlas Outlook 2016
Cushman & Wakefield's Atlas Outlook 2016Cushman & Wakefield
 
Emerging & Frontier Commercial Real Estate Markets 2015
Emerging & Frontier Commercial Real Estate Markets 2015Emerging & Frontier Commercial Real Estate Markets 2015
Emerging & Frontier Commercial Real Estate Markets 2015Cushman & Wakefield
 
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...Cushman & Wakefield
 
Cushman & wakefield & ssa uk self storage survey 2015
Cushman & wakefield & ssa uk self storage survey 2015Cushman & wakefield & ssa uk self storage survey 2015
Cushman & wakefield & ssa uk self storage survey 2015Cushman & Wakefield
 
Cushman & Wakefield Capital Markets Capabilities
Cushman & Wakefield Capital Markets CapabilitiesCushman & Wakefield Capital Markets Capabilities
Cushman & Wakefield Capital Markets CapabilitiesCushman & Wakefield
 
Capital City. Forward thinking for a global city
Capital City. Forward thinking for a global cityCapital City. Forward thinking for a global city
Capital City. Forward thinking for a global cityCushman & Wakefield
 
French Commercial Property Markets 2012
French Commercial Property Markets 2012 French Commercial Property Markets 2012
French Commercial Property Markets 2012 Cushman & Wakefield
 

More from Cushman & Wakefield (20)

Winning in growth cities 2018 2019 preview
Winning in growth cities 2018 2019 preview Winning in growth cities 2018 2019 preview
Winning in growth cities 2018 2019 preview
 
European Economic CRE Outlook September 2018
European Economic CRE Outlook September 2018European Economic CRE Outlook September 2018
European Economic CRE Outlook September 2018
 
European shopping centres may 2018 slide share
European shopping centres may 2018 slide shareEuropean shopping centres may 2018 slide share
European shopping centres may 2018 slide share
 
UK High Streets: Dead or Alive?
UK High Streets: Dead or Alive?UK High Streets: Dead or Alive?
UK High Streets: Dead or Alive?
 
Movers & Shakers
Movers & Shakers Movers & Shakers
Movers & Shakers
 
Global Investment Atlas 2018
Global Investment Atlas 2018Global Investment Atlas 2018
Global Investment Atlas 2018
 
Urban Logistics - the ultimate real estate challenge?
Urban Logistics - the ultimate real estate challenge?Urban Logistics - the ultimate real estate challenge?
Urban Logistics - the ultimate real estate challenge?
 
Well Workplace - Making Spaces Human Again
Well Workplace - Making Spaces Human AgainWell Workplace - Making Spaces Human Again
Well Workplace - Making Spaces Human Again
 
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...
Unveiling The 21st Century Mall - A Retail Research Report by Cushman & Wakef...
 
Asia Pacific Mid Year 2016 Office Overview and Outlook
Asia Pacific Mid Year 2016 Office Overview and OutlookAsia Pacific Mid Year 2016 Office Overview and Outlook
Asia Pacific Mid Year 2016 Office Overview and Outlook
 
Self Storage Annual Report 2016 in conjunction with SSA UK
Self Storage Annual Report 2016 in conjunction with SSA UKSelf Storage Annual Report 2016 in conjunction with SSA UK
Self Storage Annual Report 2016 in conjunction with SSA UK
 
The Great Wall of Money 2016
The Great Wall of Money 2016The Great Wall of Money 2016
The Great Wall of Money 2016
 
Cushman & Wakefield's Atlas Outlook 2016
Cushman & Wakefield's Atlas Outlook 2016Cushman & Wakefield's Atlas Outlook 2016
Cushman & Wakefield's Atlas Outlook 2016
 
Emerging & Frontier Commercial Real Estate Markets 2015
Emerging & Frontier Commercial Real Estate Markets 2015Emerging & Frontier Commercial Real Estate Markets 2015
Emerging & Frontier Commercial Real Estate Markets 2015
 
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...
#HowYouWork - The Flexible Office Industry: Its impact on people, places and ...
 
Cushman & wakefield & ssa uk self storage survey 2015
Cushman & wakefield & ssa uk self storage survey 2015Cushman & wakefield & ssa uk self storage survey 2015
Cushman & wakefield & ssa uk self storage survey 2015
 
The Changing World of Trade
The Changing World of TradeThe Changing World of Trade
The Changing World of Trade
 
Cushman & Wakefield Capital Markets Capabilities
Cushman & Wakefield Capital Markets CapabilitiesCushman & Wakefield Capital Markets Capabilities
Cushman & Wakefield Capital Markets Capabilities
 
Capital City. Forward thinking for a global city
Capital City. Forward thinking for a global cityCapital City. Forward thinking for a global city
Capital City. Forward thinking for a global city
 
French Commercial Property Markets 2012
French Commercial Property Markets 2012 French Commercial Property Markets 2012
French Commercial Property Markets 2012
 

Recently uploaded

Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------ThanzirNazer
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Company Profile and SWOT Analysis Product List.pdf
Company Profile and SWOT Analysis Product List.pdfCompany Profile and SWOT Analysis Product List.pdf
Company Profile and SWOT Analysis Product List.pdfRobertPhillips265023
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Entrepreneurship and individuals workshop
Entrepreneurship and individuals workshopEntrepreneurship and individuals workshop
Entrepreneurship and individuals workshopP&CO
 
Human Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and AppraisalHuman Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and Appraisalgomezdominic3
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceOperational Excellence Consulting
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 

Recently uploaded (20)

Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------
 
AL Satwa Dubai Call Girls +971552825767 Call Girls In AL Karama
AL Satwa Dubai Call Girls +971552825767  Call Girls In AL KaramaAL Satwa Dubai Call Girls +971552825767  Call Girls In AL Karama
AL Satwa Dubai Call Girls +971552825767 Call Girls In AL Karama
 
Deira Dubai Call Girls +971552825767 Call Girls In Downtown Dubai
Deira Dubai Call Girls +971552825767 Call Girls In Downtown DubaiDeira Dubai Call Girls +971552825767 Call Girls In Downtown Dubai
Deira Dubai Call Girls +971552825767 Call Girls In Downtown Dubai
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Company Profile and SWOT Analysis Product List.pdf
Company Profile and SWOT Analysis Product List.pdfCompany Profile and SWOT Analysis Product List.pdf
Company Profile and SWOT Analysis Product List.pdf
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Entrepreneurship and individuals workshop
Entrepreneurship and individuals workshopEntrepreneurship and individuals workshop
Entrepreneurship and individuals workshop
 
Human Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and AppraisalHuman Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and Appraisal
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 

Digital Disruption in the Workplace

  • 1. Digital Disruption in the Workplace 26 July 2016
  • 2. Cushman & Wakefield | Digital Disruption Digital Disruption and the Workplace
  • 3. Cushman & Wakefield | Digital Disruption Live broadcast Follow @CushWake to see a broadcast of today’s event. Live from 8.30am, available to watch for 24 hours from 10am today. Use #digitalworkplace to join in the conversation on Twitter. We will email you an event summary portal which will include all the content from today.
  • 4. Cushman & Wakefield | Digital Disruption 05 Q&A 04 eBay and Paypal Case Study Derrick Bock 03 Digital Workplace Saptarshi Routh 02 Characteristics of Digital Business in London Juliette Morgan and Rory Young 01 Drivers for Digital Disruption and the impact of the Digital Workplace Neil McLocklin Digital Disruption & The Workplace
  • 5. Cushman & Wakefield | Digital Disruption Digital Disruption Is changing the rules for competition Which sector is forecast to be MOST IMPACTED by Digital transformation? BANKING TECH LIFE SCIENCE MANUFACTURING
  • 6. Neil McLocklin Strategic Consulting, EMEA, Global Occupier Service, Cushman & Wakefield Drivers for Digital Disruption and the impact of the Digital Workplace
  • 7. Cushman & Wakefield | Digital Disruption Let’s start at the beginning Survival of the fittest – driven corporate culture
  • 8. Cushman & Wakefield | Digital Disruption Not the strongest – but most adaptable to change “It is not the strongest of species that survives, not the most intelligent that survives. It is the one that is most adaptable to change.” Charles Darwin
  • 9. Cushman & Wakefield | Digital Disruption “It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.”
  • 10. Cushman & Wakefield | Digital Disruption A key foundation to Digital is ‘openness’ and sharing
  • 11. Cushman & Wakefield | Digital Disruption Radical openness The four core principles of radically open organisations These principles have the potential to transform the way work is performed within the organisation and the design and use of the workplace. THEY ARE THE FOUNDATION OF A DIGITAL BUSINESS TRANSPARENCY COLLABORATION INTER- CONNECTED SHARING
  • 12. Cushman & Wakefield | Digital Disruption Client co-creation and collaboration Providing co-working spaces KPMG 20 Grosvenor Street, 40,000 sq ft RBS Edinburgh, for growth businesses SAP Palo Alto, HanaHaus BNP Paribas Brussels, supporting startupsNAB Melbourne, Customer Innovation Centre
  • 13. Cushman & Wakefield | Digital Disruption Blurring the boundaries inside the workplace & beyond Radically open and collaborative Traditional Workplace Digital Workplace Global Home Co-working Office
  • 14. Cushman & Wakefield | Digital Disruption Your workplace experience
  • 15. Cushman & Wakefield | Digital Disruption Experience drives everything EXPERIENCE PRODUCTIVITY EFFICIENCY Proactive/Predictive AnalysisHeat Map GranularityLive floorplate status
  • 16. Cushman & Wakefield | Digital Disruption …a just in time data driven efficient service …delivers the brand promise at every touch point …changes with the seasons and the business rhythm …provides seamless security but opens up opportunity …and talks back to connect you ‘…and did you know William is in today?’ …you can talk to – ‘which desk is quiet and cool today?’ Workplace that needs to respond A WORKPLACE THAT ... …curates such a great experience you want to invest in the commute
  • 17. Cushman & Wakefield | Digital Disruption Closed Open Structured Dynamic Formal Informal Inflexible Flexible Hierarchical Inter-connected Self-centred Wider social goals Changing nature of work Traditional to the new NEW TRADITIONAL MORE NATURAL and MORE HUMAN – DARWIN WOULD HAVE LOVED IT
  • 18. JULIETTE MORGAN Partner, Global Tech Group, London, Cushman & Wakefield RORY YOUNG London Occupier Representation, Global Tech Group, Cushman & Wakefield Characteristics of Digital Business in London
  • 19. Cushman & Wakefield | Digital Disruption Tech City London
  • 20. Cushman & Wakefield | Digital Disruption Digital Disruption
  • 21. Cushman & Wakefield | Digital Disruption Disruption: What is all this noise about? DISRUPTION in when a SMALLER company with FEWER RESOURCES enters the market place and is able to successfully CHALLENGE an established incumbent business. DISRUPTIVE INNOVATION has the ability to make seemingly INVINCIBLE companies fail. By definition, there are two points of entry in the market for a technology to be truly defined as disruptive: 01 02 Low-end footholds where incumbents only concentrate on their most profitable and demanding customers New-market footholds where disrupters create a brand new market and value proposition
  • 22. Cushman & Wakefield | Digital Disruption DISRUPTION occurs when companies fail to cater to their entire customer base and instead focus on the most profitable and demanding customers. Companies will continue to better their products to appeal to their most demanding customers through a series of SUSTAINING INNOVATIONS. This occurs simply because it is COUNTER INTUITIVE for a business to invest in a product which is simpler than their current value proposition and delivers lower margins. Disruption: How does it happen? It is common in these scenarios that companies eventually OVER ENGINEER their products which in turn leads to TECHNOLOGY OVERSHOOTING. It is at this point that the DISRUPTIVE INNOVATION which initially underperformed the competing product begins to DEFUSE into the market and gain market share. More often than not, by the time the businesses at the top end of the market can make a BUSINESS CASE to invest in the disruptive technology, it is already too LATE.
  • 23. Cushman & Wakefield | Digital Disruption DATA IS THE NEW OIL It’s only useful once it has been refined
  • 24. Cushman & Wakefield | Digital Disruption Businesses now use digital technology to INFORM all DECISIONS The biggest isn’t necessarily the best anymore – It is all about who is the most INFORMED Technology has significantly LOWERED BARRIERS to ENTRY in every market, thereby paving the way for DIGITAL DISRUPTION As a result traditional value chains have been permanently altered and the lines with which a ‘traditional’ company should sit within have been BLURRED BEYOND RECOGNITION A digital world We now live in a world where every company is in its own right a technology company Uber Facebook Alibaba Airbnb The world’s largest taxi company, owns no vehicles The most valuable retailer, has no inventory. The world’s largest accommodation provider, owns no real estate The world’s most popular media owner, creates no content SOMETHING INTERESTING IS HAPPENING
  • 25. Cushman & Wakefield | Digital Disruption KPMG’s Tech trends buzz score Trends and their scores CLOUD COMPUTING 15% INTERNET OF THINGS 13% DIGITAL PAYMENTS 12% BIG DATA & ANALYTIC 9% ROBOTICS 7% AUTONOMOUS VEHICLES 6% VIRTUAL REALITY 5% CYBER SECURITY 5% WEARABLES 4% AUGUMENTED REALITY 3% 3D PRINTING 3% MOBILE PAYMENTS 2% HOME HEALTH MONITORING 2% SPEECH ANALYTICS 1% LOCATION BASED 1%
  • 26. Cushman & Wakefield | Digital Disruption Augmented reality and virtual reality VIRTUAL REALITY Immerses the user in manufactured surroundings AUGMENTED REALITY Overlaying contextual data over the physical environment around you Disruptive potential to recast long-standing business processes and tasks: Now is the time of the telecommuting workforce. It is estimated that up to 30% of works will telecommute in developed countries by 2019…slowly but surely scraping away the demand for conventional offices.
  • 27. Cushman & Wakefield | Digital Disruption Blockchain A distributed ledger that provides a way for information to be recorded and shared by a community. The information of choice for the majority of the Blockchain community takes the form of the digital currency Bitcoin.
  • 28. Cushman & Wakefield | Digital Disruption Trends Member lounges Open plan Co-working Surprise me-pop up retail Coffee culture Focus on design Independent retail Serious informality Focus on community Stimulus vs. Quiet space
  • 29. Cushman & Wakefield | Digital Disruption Trends Infantilisation of space Copycat architecture Property with venture capital investment Lease tension & investment returns Speculation
  • 30. Cushman & Wakefield | Digital Disruption Trends: future Wellness Digital interface/app Networking Pre-fibred buildings Social curation – ecosystem in a box
  • 31. Cushman & Wakefield | Digital Disruption Does your company see new technology start-ups as…? • Disruptors in your market place • Enablers to your own transformation • Both of the above • Neither / do not know
  • 32. SAPTARSHI ROUTH Senior Director & Digital Business Practice Leader for Manufacturing & Retail EMEA Digital Workplace: Gartner View
  • 33. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Building a Digital Workplace Strategy Saptarshi Routh, Sr. Director – Digital Business Practice Leader
  • 34. 33 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. “We cannot solve our problems with the same thinking we used when we created them"
  • 35. 34 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. The Journey Onward — to Digital Business Traditional Business Goes Online EDI BI Portals E-business CRM Web Web Static Web Presence Pre Web Traditional Business ERP CRM Analog Focus Entities Technologies People People Business People Business Mobile Big data Social D-marketing Going to the Customers People Business Post Nexus Blurring Physical & Digital Sensors 3D printing Smart Machines D-business
  • 36. 35 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
  • 37. 36 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
  • 38. 37 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Business is changing “business” , and how business is conducted Digital Business changes how an organization integrates with suppliers, customers, partners, and the public. Building upon the business moment, the organization will become bi-modal in the relationships and technology. Digital Business is changing the very nature of work, forcing new engagement models for employees, and reimagining the workplace.
  • 39. 38 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Major workplace changes are happening, driving the pivot to a digital workplace From 2002 to 2015, the importance of team-oriented output grew from 20% to 50% 60% of jobs are nonroutine, up from 40% in 1975 Millennials are 75% of workforce in 2025 Telecommuting has risen 79% between 2005 and 2014 Structured processes are no longer the primary way work is organised Younger workers are mobile, visual and social Employee value shifts from individuals to teams Work teams are increasingly virtualised and span organisations
  • 40. 39 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Introducing Carlos, One of Our Digital Workplace Personas Works at: MissionX Corp. Job: Partner Relationship Manager Age: 29 Family: Two Kids at Home Education: B.A., Political Science
  • 41. 40 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Carlos Is Digitally Literate … Embraces device diversity Hungers for new apps Excels at information discovery Self-support is the norm Naturally social online Technology evangelist
  • 42. 41 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Carlos Brings His Own Apps to Work … Book flight Book lodging Create, share itinerary Navigate traffic Flight alerts Speak the language Share the experience Communicate with family
  • 43. 42 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. What Does the Business Want From Carlos? Productive collaboration across far-flung groups Focus on innovation Data-driven decisions Transparency in work processes Customer centricity Digital dexterity
  • 44. 43 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. What Does Carlos Want From the Business? Easy access to relevant content and data Tablets, Macs and smartphones Apps, not applications Rich suite of collaboration tools Engaged IT support Digitally literate leadership
  • 45. 44 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. What Traditional IT (Thinks It) Knows About Carlos  Standard build. 20% mobile use, email only. 20% content creation. 50% of time spent in CRM/PRM applications. Photo on File
  • 46. 45 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Workplace Transforms the IT Charter Innovative role for IT organization Innovative role for IT organization Work StylesDigital Dexterity High-Impact Performance Business Outcomes Secure and Stable Business Systems Digital Workplace Program Employee Focus Enterprise Focus Expands
  • 47. 46 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Nearly 3 out of 4 organizations are either creating or have already implemented a digital workplace program Gartner findings from Digital Workplace Adoption Survey shows 72% of organizations are in progress of adopting a Digital Workplace program Manufacturing 19% Services 15% Government 8% Banking 11% Insurance 7% Healthcare 6% Utilities 5% Sample composition 45% 27%26% 1% 0% 10% 20% 30% 40% 50% We have a program in place We are currently creating a program No program in place, but interest is growing No program in place and no interest in creating one Digital Workplace Adoption N= 490 Does your organization have a digital workplace program, planned or underway, designed to increase collaboration and knowledge sharing among employees?
  • 48. 47 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. How Are Organizations Responding to the Need for Digital Workplace Initiatives? Reactive Exploratory Emerging Integrative Optimizing Doing Nothing Doing Something Unknowingly Specific DW Projects, but Disconnected DW Run as a Portfolio of Services Enterprisewide Strategy Treated as Pervasive
  • 49. 48 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Project Approach , Reactive Exploratory Emerging Integrative Optimizing Doing Nothing Doing Something Unknowingly Specific DW Projects, but Disconnected DW Run as a Portfolio of Services Enterprisewide Strategy Treated as Pervasive The project approach targets technology initiatives that create employee agility through a more consumerized approach.
  • 50. 49 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Project Approach Project-Based Approach Redesigning the corporate intranet Migrating to a cloud office platform such as Office 365 or Google Apps for Work Deploying mobile enterprise file synchronization and sharing Facilitation of video-based information delivery and creation Using all the tricks from the best consumer-facing websites Access to many new innovative workgroup tools, often originally found on the consumer side Meets growing preference for consumer video — first preference Meeting demand for easy sharing and mobile access
  • 51. 50 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Portfolio Approach Reactive Exploratory Emerging Integrative Optimizing Doing Nothing Doing Something Unknowingly Specific DW Projects, but Disconnected DW Run as a Portfolio of Services Enterprisewide Strategy Treated as Pervasive The portfolio approach creates a persistent and reusable suite of digital workplace skills, tools and services that can be applied to many different business situations.
  • 52. 51 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Portfolio Approach Portfolio-Based Approach Developing a rich capability in mobile app development and delivery Exploiting user experience design, personas and journey maps for application development Encouraging and facilitating citizen development and citizen integration A more employee-friendly IT service operation, offering community support and genius bars Meets consumer preference for mobile first Borrowing consumer-facing application development tricks Support the way employees want it, not how the IT group wants it Tapping into growing employee technology competencies
  • 53. 52 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Pervasive Approach Reactive Exploratory Emerging Integrative Optimizing Doing Nothing Doing Something Unknowingly Specific DW Projects, but Disconnected DW Run as a Portfolio of Services Enterprisewide Strategy Treated as Pervasive The pervasive approach represents a wholesale commitment to the digital workplace. It focuses on alignment with HR and on culture change.
  • 54. 53 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Pervasive Approach Pervasive-Based Approach A productive approach to exploiting shadow IT activities Greater use of embedded IT personnel A close IT/HR partnership to focus on engagement programs, changing demographics, skills, globalization and organizational structure Work with facilities/space management on physical office space Embracing, rather than fighting, a growing trend Promoting greater alignment of business and technology The physical workplace advances many digital workplace goals The common goal is boosting workforce agility to drive growth
  • 55. 54 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. The Three Stages and Three Execution Methods of a Digital Workplace The pervasive approach represents a wholesale commitment to the digital workplace. It focuses on alignment with HR and on culture change. The project approach targets technology initiatives that create employee agility through a more consumerized approach. Pervasive Project The portfolio approach creates a persistent and reusable suite of digital workplace skills, tools and services applied to many different business situations. Portfolio Bottom-Up Top-Down By Multidisciplinary Team By IT Role By IT Project
  • 56. 55 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Vision & Goals to Requirements to Roadmap & Plans Initial project tasks identify the necessary functions and requirements of the new workplace and the way people work. The way people work is segregated into personas to plan and select the types of End User Platforms (and policies) best suited for the user and enterprise. End User Platform choices are categorized and offered to users based upon their Personas Other “enabling technologies” are architected to ensure a seamless environment allowing the end user to work (officially) “anywhere, anytime, and with any (approved) device.” Roadmaps and Implementation plans to close gaps in capabilities needed in the transformation to a Digital Workplace
  • 57. 56 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.  Begin with YOUR company's end in mind.  Find and embrace a major compelling event as a catalyst for your digital workplace.  Document and validate stakeholder expectations for strategy and roadmaps: – Warning: If only IT is building the roadmap, you've only just begun.  Challenge yourself. A great roadmap is: – Visionary. – Actionable. – Defines evaluation points and measurements. – Gives direction, but leaves room for changes. Recommendations
  • 58. 57 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Research Industry’s largest database 113,760 documents across 1,253 technology and business topics Advisory Services Unique client perspective 1,000 analysts conduct 215,000 one-to-one client interactions annually Consulting Results on initiatives 3,200 custom engagements a year fueled by 5,000 benchmarks Events Networking with peers 50,000 professionals a year attend 60+ worldwide events Gartner brings unique scale and global IT perspective to your business problems Clients in 10,000 distinct enterprises across 90 countries
  • 59. eBay and Paypal Case Study DERRICK BOCK Head of Workplace Strategy, Germany, Cushman & Wakefield
  • 60. Cushman & Wakefield | Digital Disruption Connected commerce CONNECTED COMMERCE Creating more opportunity together eBay Inc. is a global commerce platform and payments leader PayPal offers flexible and innovative payment solutions for consumers and merchants of all sizes eBay delivers one of the world's largest online marketplaces to customers via any connected device, connecting people with the things they need and love eBay Enterprise helps companies of all sizes drive commerce growth – delivering exceptional, engaging shopping experiences online and offline
  • 61. Cushman & Wakefield | Digital Disruption EBAY HELPS YOU EASILY DISCOVER, CONNECT WITH, and ENJOY THE THINGS THAT MATTER TO YOU
  • 62. Cushman & Wakefield | Digital Disruption Our brand positioning and pillars BRAND POSITIONING eBay helps you discover, connect with, and enjoy the things that matter to you eBay creates tailored shopping experiences designed for your needs, with relevant and curated selection that feels personalized. eBay gives you amazing tools that help you find the things that fit your life, and the expertise to get the most out of what you own and sell. Personalisation eBay knows you eBay seamlessly connects you to a world of great finds, great deals and a growing number of great brands from around the corner and around the world… …and to information and inspiration from the sellers, users, and friends who share your passions and beliefs. Connection eBay makes meaningful connections Because eBay is with you where ever you go we make your moments of inspiration instantly shop-able. eBay helps you explore and discover new things every day. The things you find and share on eBay help you express your unique style and identity. Engagement eBay fuels your interests POWER PILLARS
  • 63. Cushman & Wakefield | Digital Disruption Brand personalities CONNECTED TO EACH OTHER HUMAN TRUSTED INNOVATE SMART DRIVEN APPROACHABLE INSPIRING IMAGINATIVE SMART DYNAMIC
  • 65. Cushman & Wakefield | Digital Disruption Connecting ETHOS Why? • Shared purpose: Why we are here! • Commitments: Compete, Execute, Innovate, Enable, Create • Behaviours: Simplify, Debate Decide + Deliver, Empathy, Honesty, Do the right thing, Sharing, Trust CUSTOMER Who? • Knowledge workers • Technologists • Customer support agents • Flexible Workforce: 2Connect ZONES What? Base, Creativity, Recovery, Focus, Social Networking, Formal Presentation, Wellbeing SOCIAL SCALE Where? • The Grid: The module • Working Networks: myHome, myNeighborhood, myCommunity, myWorld
  • 67. Cushman & Wakefield | Digital Disruption eBay KNOWS YOU Why do we come to the office, what do we do and need when we are there? Activity based working FOCUS [Ranging from small booths where people can absorb themselves in focused work, to a stimulating space where they can research and learn.] BASE [A place to call home, not necessarily a desk but could be as simple as a locker.] SOCIAL NETWORKING [Where people can gather to hold informal meetings and exchange ideas in a relaxed state. ] FORMAL PRESENTATION [The familiar space for hosting formally chaired meetings.] CREATIVITY [Where people can contextualize problems and expand their thinking.] WELL BEING [We have an energy curve that runs throughout the day – different spaces encourage us to maximize our natural energy cycle.] RECOVERY: BUILDING THE WAVE [ A quiet, low-light area where people can close their eyes in comfort for 5-15 minutes without anxiety.]
  • 69. Cushman & Wakefield | Digital Disruption DEFINING THE NETWORKS WPe has established that eBay’s working society can be defined by four working networks open to all employees. These networks have different proportions or scales. Social scale/where? myCOMMUNITY [The shared resources in a building which all departments use. This working network is on a company scale.] myHOME [A personal space, a desk, a seat, ... Any place for a person to work anywhere in their department. This working network is on a team scale.] myNEIGHBOURHOOD [A shared space between adjoining departments where resources are pooled. This working network is on an inter- departmental scale.] myWORLD [The shared resources throughout Europe and the world. This working network is on an inter-company scale.]
  • 71. Cushman & Wakefield | Digital Disruption Design thinking process EVOLUTION: The process of change, over time, by natural selection. UNDERSTAND OBSERVE POINT OF VIEW IDEATE PROTOTYPE TEST
  • 72. Cushman & Wakefield | Digital Disruption Workplace evolution
  • 73. WORKSPACE AS A REFLECTION OF THE BRAND
  • 74. Cushman & Wakefield | Digital Disruption Unique vision Surprise and delight Imagining new possibilities IMAGINATIVEhaving or showing creativity or inventiveness Brand personalities
  • 75. Cushman & Wakefield | Digital Disruption Making your life better Promoting self-expression Sparking discovery INSPIRINGcreate (a feeling, especially a positive one) in a person:
  • 76. Cushman & Wakefield | Digital Disruption APPROACHABLEable to be reached from a particular direction or by a particular means: Empathetic and helpful Friendly tailored service Embracing diversity
  • 77. Cushman & Wakefield | Digital Disruption Perceptive and thoughtful Intuitive experiences Elegant solutions SMARTattractively neat and stylish, bright and fresh in appearance, fashionable and upmarket:
  • 78. Cushman & Wakefield | Digital Disruption Refreshing ourselves every minute Staying current A vibrant and growing community DYNAMICcharacterized by constant change, activity, or progress, positive in attitude and full of energy and new ideas:
  • 79. Cushman & Wakefield | Digital Disruption
  • 80. ? Q&A
  • 81. Cushman & Wakefield | Digital Disruption Thanks for coming!